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01crew // Support

Support

The current controlled beta support path for account, data, meeting execution, and provider credential issues.

General support
Meeting failures, app issues, saved output recovery
Data request
Account deletion, data export, provider credential deletion help
Security / privacy
Vulnerability reports, suspected data exposure, account access issues

When to contact support

Send a support request if meetings repeatedly fail, saved outputs are missing, or provider credential setup does not behave as expected.

Account deletion and data export go through this path while self-serve account controls are still being built. For saved user/workspace credentials, clear them from /setup first, then contact support if you cannot access setup or need them handled with account deletion.

What to include

When possible, include your login email, the session id or output URL, the approximate time of the issue, and the user-facing error text you saw.

Do not email raw API keys or provider secrets. Operators will give you a safer path if secret material is needed.

Security and privacy

For security vulnerabilities, suspected data exposure, or incorrect account access, include Security or Privacy in the subject.

During controlled beta, response time can vary, but account, security, and data lifecycle requests are treated as high priority.